Self-Service

RFID Self-Service Intake Points with Service Bags, QR Orders, Payment, and Pickup

RFID Self-Service Intake Points with Service Bags, QR Orders, Payment, and Pickup

A self-service order intake format where each service is tied to an RFID-tagged bag, the customer drops items into the selected bag, scans a QR code to create the order, and then follows payment and pickup through a fully unattended workflow.

Overview

A fully self-service order intake scenario with RFID-based identification

This project introduced a self-service order intake model in which each service is linked to a dedicated RFID-tagged bag. Customers choose the bag that matches the required service, place their items inside, and create an order through a QR-based flow without constant staff involvement.

The main value was the ability to organize a fully self-service acceptance point with a clear customer journey and reliable order identification throughout the production process.

How order intake worked

Each RFID bag represented a specific service option, such as washing, dry cleaning, or another treatment type. The bag became the physical carrier of both the selected service and the order identity.

  • Service-specific RFID bags for different treatment types.
  • Customer self-selection of the needed service bag.
  • Item drop into the bag and into the intake basket.
  • QR code scan to automatically create the order in the system.

RFID as the link between customer, service, and production

Once created, the order moved through the normal production chain, but with reliable connection to the customer and the chosen service through the RFID identifier. This made the self-service intake point compatible with operational processing without losing traceability.

  • RFID tag as the service and order identifier inside the workflow.
  • Reliable linkage between customer, bag, and processing route.
  • Order tracking through the regular production chain.
  • Reduced manual handling at intake while keeping operational clarity.
Payment and Pickup

A complete self-service flow from intake to collection

The project also covered payment and pickup logic, making the experience fully usable without constant employee participation.

Customer-side flow

QR Scan Order Creation Personal Account Status Tracking Terminal Payment Pickup Access Self-Service Clear Journey

Customers could track the order in their account, scan a QR code at the terminal before payment, see the amount due, and unlock pickup after successful payment.

Operational value

Unattended Intake RFID Identification Less Staff Dependency Structured Workflow Reliable Traceability Faster Acceptance Better Automation Service Point Efficiency

The result was a fully self-service intake point with a predictable user scenario and dependable order identification based on RFID throughout the process.

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