Customer Support

For active engagements, billing, access, and coordination. If you’re not sure where your request fits — send it here and we’ll route it.

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Contact options

Choose a channel based on what you need. We’ll confirm the owner and next steps.

What to include

A few details help us resolve the request faster.

  • Who: name, company, role, and best contact.
  • What: topic (support / billing / access / partnerships / sales).
  • Context: project code or SOW reference (if applicable).
  • Impact: what’s blocked and by when.
  • Evidence: links, screenshots, steps to reproduce (for technical issues).

Incident severity

Use these levels to describe urgency and impact. For active engagements, your SOW may define a specific SLA.

S1 Critical

Major outage or security incident; operations severely impacted.

Example: core system unavailable; confirmed data exposure.

S2 High

Significant degradation; workaround limited.

Example: key workflow blocked; integration failing intermittently.

S3 Medium

Reasonable workaround; minor impact.

Example: report incorrect; non-critical feature broken.

S4 Low

Questions, requests, or cosmetic issues.

Example: copy update; access request; general question.

FAQ

Fast answers to common questions.

For most consulting engagements, we operate in business hours. Critical coverage can be agreed in a support addendum.