/* =============== CUSTOMER SUPPORT PAGE =============== */
.page--customer-support .site-main{
  padding: 0;
}

/* ---------- HERO ---------- */
.cs-hero{
  padding: 40px 0 40px;
  background: #fff;
}

.cs-hero__grid{
  display: grid;
  grid-template-columns: 1.05fr 0.95fr;
  gap: 64px;
  align-items: center;
}

.cs-hero__title{
  margin: 0;
  color: #0b1a37;
}

.cs-hero__actions{
  margin-top: 22px;
  display: flex;
  gap: 12px;
  flex-wrap: wrap;
}

.cs-hero__shot{
  width: 100%;
  margin: 0;
  border-radius: 20px;
  overflow: hidden;
}

.cs-hero__shot img{
  display: block;
  width: 100%;
  height: auto;
}

/* ---------- SHARED HEAD (center) ---------- */
.cs-head{
  text-align: center;
  max-width: 820px;
  margin: 0 auto 54px;
}


.cs-head__subtitle{
  margin: 12px auto 0;
  max-width: 720px;
  font-size: 16px;
  line-height: 1.65;
  font-weight: 400;
}

/* ---------- CONTACT OPTIONS ---------- */
.cs-options{
  padding: 30px 0 20px;
  background: #fff;
}

.cs-options__grid{
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 22px;
}

.cs-option{
  background: var(--surface-soft);
  border-radius: 18px;
  padding: 18px 18px 16px;
}

.cs-option__top{
  display: flex;
  align-items: center;
  gap: 10px;
}

.cs-option__icon{
  width: 28px;
  height: 28px;
  border-radius: 10px;
  display: grid;
  place-items: center;
  background: rgba(37,99,235,0.08);
  color: rgba(11,26,55,0.90);
}

.cs-option__icon svg{
  width: 16px;
  height: 16px;
  display: block;
}

.cs-option__title{
  margin: 0;
}

.cs-option__text{
  margin: 10px 0 0;
  font-size: 14px;
  line-height: 1.5;
  font-weight: 400;
}

.cs-option__link{
  text-decoration: underline;
  text-underline-offset: 3px;
}

/* ---------- WHAT TO INCLUDE ---------- */
.cs-include{
  padding: 110px 0 130px;
  background: #fff;
}

.cs-include__grid{
  display: grid;
  grid-template-columns: 1fr 1fr;
  grid-template-areas:
    "head media"
    "body media";
  gap: 0px 30px;
  align-items: stretch; /* важно: top-align картинки к тексту */
}

.cs-include__head{ grid-area: head; }
.cs-include__title{
  text-align: left;
}
.cs-include__body{ grid-area: body; }
.cs-include__media{
  grid-area: media;
  margin: 0;
  align-self: stretch;
  border-radius: 22px;
  overflow: hidden;
  border: 1px solid rgba(12,22,48,0.12);
  background: #fff;
}

.cs-include__media img{
  display: block;
  width: 100%;
  height: 100%;
  object-fit: cover;
}


.cs-include__subtitle{
  font-size: 18px;
  line-height: 1.3;
  font-weight: 400;
}

.cs-include__list{
  list-style: none;
  padding: 0px;
  margin: 0px 0 0;
  color: rgba(11,26,55,0.70);
  font-size: 14px;
  line-height: 1.5;
  font-weight: 400;
}

.cs-include__list li{
  margin: 8px 0;
}

.cs-include__list strong{
  color: rgba(11,26,55,0.92);
  font-weight: 500;
}

/* pro tip card */
.cs-tip{
  margin-top: auto;
  background: var(--surface-soft);
  border-radius: 18px;
  padding: 14px 16px;
}

.cs-tip__title{
  margin: 0;

}

.cs-tip__text{
  font-size: 16px;
  line-height: 1.3;
}

.cs-tip__example{
  margin: 8px 0 0;
  color: rgba(11,26,55,0.68);
  font-size: 15px;
  line-height: 1.3;
  font-weight: 400;
}

.cs-tip__example strong{
  color: rgba(11,26,55,0.86);
  font-weight: 500;
}

@media (min-width: 981px){
  .cs-include__body{
    display: flex;
    flex-direction: column;
    height: 100%;
  }

  .cs-include__list{
    margin-bottom: 28px;
  }
}

/* ---------- MOBILE ---------- */
@media (max-width: 980px){
  .cs-hero{
    padding: 84px 0 76px;
  }

  .cs-hero__content{
    order: 1;
  }

  .cs-hero__shot img{
    display: block;
    width: min(328px, 100%);
    height: 252px;
    height: auto;
  }

  .cs-hero__grid{
    grid-template-columns: 1fr;
    gap: 28px;
  }

  .cs-hero__text{
    max-width: 360px;
  }

  .cs-hero__actions{
    flex-direction: column;
    align-items: flex-start;
  }

  .cs-hero__shot{
    order: 2;
    display: flex;
    justify-content: center;
    margin: 0;
  }

  .cs-options__grid{
    grid-template-columns: 1fr;
    gap: 24px;
  }

  .cs-include__grid{
    grid-template-columns: 1fr;
    grid-template-areas:
      "head"
      "media"
      "body";
    gap: 48px;
  }

  .cs-include__head{
    text-align: center;
  }

  .cs-include__title,
  .cs-include__subtitle{
    text-align: center;
  }

  .cs-include__body{
    display: grid;
    gap: 48px;
  }

  .cs-include__media{
    max-width: 400px;
    margin: 0 auto;
  }

  .cs-tip{
    margin-top: 0;
  }
}

.cs-include h2 + p + *{
  margin-top: 0 !important;
}

/* ---------- INCIDENT SEVERITY ---------- */
.cs-severity{
  padding: 70px 0 120px;
  background: #fff;
}

.cs-severity__head{
  text-align: center;
  max-width: 720px;
  margin: 0 auto 56px;
}


.cs-severity__subtitle{
  margin: 14px auto 0;
  max-width: 640px;
  font-size: 18px;
  line-height: 1.3;
  font-weight: 400;
}

.cs-severity__content{
  display: grid;
  grid-template-columns: 1fr 1.18fr;
  gap: 48px;
  align-items: center;
}

.cs-severity__media{
  border: 0;
  border-radius: 0;
  overflow: visible;
  background: transparent;
}

.cs-severity__img{
  width: 100%;
  max-width: 620px;
  height: auto;
  display: block;
}

.cs-severity__cards{
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 36px;
}

.cs-severity__card{
  border: 1px solid rgba(12,22,48,0.14);
  border-radius: 18px;
  background: #fff;
  padding: 18px 18px 16px;
}

.cs-severity__card-title{
  margin: 0;
}

.cs-severity__card-text{
  margin: 10px 0 0;
  font-size: 14px;
  line-height: 1.5;
  font-weight: 400;
}

.cs-severity__divider{
  height: 1px;
  background: rgba(12,22,48,0.10);
  margin: 14px 0 12px;
}

.cs-severity__example{
  margin: 0;
  color: rgba(11,26,55,0.60);
  font-size: 14px;
  line-height: 1.5;
  font-weight: 400;
}

.cs-severity__example strong{
  color: rgba(11,26,55,0.78);
  font-weight: 500;
}

/* Responsive */
@media (max-width: 980px){
  .cs-severity__head{
    margin-bottom: 40px;
  }

  .cs-severity__content{
    grid-template-columns: 1fr;
    gap: 22px;
  }

  .cs-severity__media{
    border: 0;
    border-radius: 0;
    background: transparent;
    overflow: visible;
  }

  .cs-severity__cards{
    grid-template-columns: 1fr;
    gap: 18px;
  }

  .cs-severity__card{
    border-radius: 16px;
  }
}

@media (max-width: 980px){
  main{
    display: flex;
    flex-direction: column;
    gap: 48px;
  }

  main > section:not(.cs-hero){
    padding: 32px 0 !important;
  }
}